Engaging With Patients Requires Continuous Contact Throughout the Year

By WO Dec 2017

In the early days of 2013, when Larah Alami, OD, FAAO, and her business partner opened Hudson River Eye Care, they didn’t need a recall system; all their patients were new to them that first year.


By WO Sep 2017

It seems like no one listens to voice mail messages anymore.

Online Appointment Scheduler and Text Reminders Save Practice Staff Time

By WO Jul 2017

For Stephanie Mitchell, OD, and her practice partner, Krys Gwizdak, OD, being busy with patients is a good problem to have, but it’s still a problem.

How Do You Manage Your Patient Relationships?

By WO Mar 2017

There was a time, about two years ago, that the staff at the Goldthwaite, Texas, office of Melanie Bartek, OD, FCOVD, would spend time every month putting labels on recall postcards and waiting for the phone to ring from people confirming their appointments.

Don't Let Patient Communications Fall to the Back Burner

By WO Nov 2016

During the early years of ownership, Amy Lin, OD, built the practice one patient at a time; now, using Solutionreach patient relationship management system, she is able to reach more patients more quickly and with messages that carry more professional weight.

Patients Turn to Their Phones for Information, Schedules and Reminders From OD’s Office

By WO Sep 2016

When Deborah F. McDonald, OD, opened North Oak Family Eyecare & Optical in Valdosta, Georgia, in September 2015, she needed a way to stay in touch with the patients she hoped would follow her.