Give Your Patient Base What It Needs

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Lauretta Justin, OD, of Orlando, Florida, and her husband had to make difficult changes when two of her sons were diagnosed on the autism spectrum. It also changed her approach to special needs care in the office.

She recalls a health care provider asking her how she would manage a child who was in a wheelchair, and she said, “I’d build ramps.” That was her aha moment. “I was trying hard to make my children to conform to the world the way that I thought that they should rather than me accommodating their world.”

Providing that type of accommodating care is a step practices can take to give back right in their offices, simplifying the exam process for all patients, no matter what limitations they may have.

Click here to listen to Dr. Justin’s full podcast, where she discusses the initiatives she taken in her office.